FAQs & Technical Support

Learn more about our continuing education courses for pharmacists and get technical support.

What is RxBriefCase, and who is it for?

RxBriefCase is an online platform offering accredited and unaccredited continuing education (CE) programs for healthcare professionals, specifically pharmacists.

What is the difference between MDBC and RxBC?

MDBriefCase

Primarily designed for physicians, specialists, and other medical doctors.
Offers accredited and unaccredited continuing medical education (CME) programs.

RxBriefCase

Specifically tailored for pharmacists and pharmacy professionals.
Provides accredited continuing education (CE) focused on pharmacology, medication management, and pharmacy practice.
Helps pharmacists stay updated on drug therapy, patient counseling, and regulatory guidelines.

Is RxBriefCase free to use, or is there a subscription fee?

Many courses are available for free.

How do I create an account on RxBriefCase?

Visit the RxBriefCase website “Sign Up” page and follow the instructions to create an account using your professional credentials. If you already have a MDBC account, you use the same account to access RxBC instead of making a new account.

What types of continuing education (CE) courses are available?

RxBriefCase offers a variety of CE courses, including case studies, interactive modules, and evidence-based learning on topics related to pharmacy, medicine, and healthcare.

Is RxBriefCase accredited for continuing education in my country?

RxBriefCase provides accredited CE courses that meet the requirements of various professional licensing bodies. You can check course details to confirm accreditation for your region.

Do courses expire after a certain period?

Yes, some CE courses have an expiration date, after which they may no longer be available for credit. Be sure to check the course details.

Can I retake a course after completion?

Yes, you can retake most courses, but credit eligibility may depend on your professional licensing body’s policies.

How do I track my completed courses and CE credits?

Your completed courses and certificates are stored in your account dashboard for easy tracking and access.

How do I cancel my account or unsubscribe from emails?

You can manage email preferences using the Unsubscribe link at the bottom of each email, or contact customer support to request account deactivation.

Does RxBriefCase offer group or institutional access?

Yes, RxBriefCase may provide institutional subscriptions or group access for healthcare organizations. Contact the support team for details.

How do I access and complete a CE course?

After logging in, browse the course catalog, select a course, and follow the instructions to complete the learning modules and assessments.

Can I download course materials for offline study?

Some courses may allow you to download PDFs or supplementary materials, but interactive content typically requires an internet connection.

How long does it take to complete a typical course?

Course duration varies, but most can be completed within 1 to 3 hours. The estimated completion time is usually mentioned in the course details.

How do I obtain my certificate after completing a course?

Upon successfully passing the course assessment, you can download or print your certificate from your account dashboard.

What should I do if I have trouble logging into my account?

Ensure you are using the correct email and password. If issues persist, try resetting your password or contact customer support for assistance.

The course video is not loading. How can I fix this?

Check your internet connection, refresh the page, and ensure your browser is up to date. If problems continue, try using a different browser or device.

Which web browsers and devices are supported?

RxBriefCase supports most modern browsers, including Chrome, Firefox, Safari, and Edge. It is also accessible on desktop, tablet, and mobile devices.

How do I reset my password?

Click on “Forgot Your Password?” on the login page, enter your email, and follow the instructions to reset your password.

How can I update my personal information on my profile?

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