Every Patient, Every Time: A Simple Team Routine for Respiratory Vaccination

CAN-eng

$0

free

CCCEP

2.0 hr

Infectious Disease

2.0 Credits

LEARN MORE

Course Description

Most missed vaccinations happen because the offer is never made, not because patients say no. When vaccination depends on one pharmacist remembering to ask on a busy day, eligible patients walk out the door.

This learning path gives your whole team a shared routine (Trigger → Action → Execution) that builds the vaccine offer into visits you’re already having. Learn to spot eligible patients, make a clear recommendation, respond to concerns with confidence, and follow up with the patients you missed. Start with a 30-minute accredited core, then add practical follow up courses (See–Hear–Do) through the season.

How to access the courses

Select TAKE THIS COURSE above after logging in to open the full learning path, where the courses appear together and you can follow them in order. Or select Start the Course below to open an individual course directly that can also lead you back to the learning path.

START HERE · COURSE 1 OF 6 30 min

Every Patient, Every Time: Who’s Eligible and How to Recommend

Confirm who’s eligible for influenza, COVID-19 and RSV vaccines, and make a clear, structured, patient-centred recommendation.

Start the Course

COURSE 2 OF 6 15 min

Not Just the Pharmacist: A Vaccine Routine the Whole Team Owns

Give every team member a role in a shared Trigger → Action → Execution routine, so vaccination doesn’t rest on one person.

Start the Course

COURSE 3 OF 6 15 min

Make the Offer: Turning Routine Visits into Vaccinations

Use condition-based eligibility to spot opportunities in routine visits, and make a presumptive recommendation that sounds like clinical advice, not a sales pitch.

Start the Course

COURSE 4 OF 6 15 min

From Hesitancy to Confidence: Answering Patient Concerns

Answer patient concerns with the AIMS framework, and know when to involve the pharmacist.

Start the Course

COURSE 5 OF 6 COMING SOON 15 min

Catch the Ones You Missed: Simple Team Follow-Up

Simple team-based follow-up to re-engage patients who weren’t vaccinated the first time.

Start the Course

COURSE 6 OF 6 COMING SOON 15 min

Make It Stick: Vaccine Habits for Respiratory Season and Beyond

Lock in your routine through respiratory season, then extend it to other vaccines.

Start the Course

This program has received financial support from Moderna Canada Inc. in the form of an unrestricted educational grant.

Course Details

Expiry Date: 2027-09-09
Professions: Pharmacy

Faculty

Kristen Watt, RPh
Keith Bailey, B.Sc. Pharm, MBA
Sandra Carey, RPh, BSP
Molly Yang, PharmD, RPh

Accreditation

This continuing education lessons are designed primarily for pharmacists and has been accredited by the Canadian Council on Continuing Education in Pharmacy (CCCEP) for 2.0 CEU(s).

Learning Objectives

By the end of this learning path, participants will be better able to:

  1. Determine patient eligibility for influenza, COVID-19 and RSV vaccines in line with current NACI guidance, using a condition-based approach to the patient profile.
  2. Recognize the points in routine pharmacy workflow where eligible patients can be identified, and set up a consistent, team-based Trigger → Action → Execution routine that works whichever staff member is on shift.
  3. Initiate vaccine conversations consistently with every eligible patient, using presumptive recommendation techniques and workflow tools that turn routine visits into vaccination opportunities.
  4. Apply the AIMS framework (Announce, Inquire, Mirror, Secure) to respond to common vaccine concerns with confidence, using clear escalation pathways between team members and the pharmacist.
  5. Identify missed vaccination opportunities during routine workflow and apply team-based follow-up and re-engagement strategies to recover them.
  6. Assess how well vaccination is embedded in daily practice and apply reinforcement strategies that keep the routine going beyond respiratory season and extend it to other vaccines due year-round.

CCCEP
Accredited
Course